Website usage Terms and Conditions

Welcome to the Cemlyn Tea website.

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Cemlyn Tea’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Cemlyn Tea’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Cemlyn Tea Shop, High Street, Harlech, LL46 2YA. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, we may store the following personal information for use by third parties: Google Analytics.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Payments

Our Merchant Bank – Nochex, handles these. They are a UK based Company located in Yorkshire. We do not see or keep your financial details. You will see a ‘padlock’ sign when you go to enter your card details, which signifies that you are using an encrypted link (https) to securely send and receive this information direct with Nochex. Transactions will appear on your statement as "Nochex".

Refund/Cancellation and Returns Policy

If any of our products fall below the high standards you expect please return them within 28 days and we will refund or exchange the item. Please have your invoice with you to do this.
If you change your mind within 28 days, we are happy to refund or exchange the product provided it is returned, as sold, with all the original packaging, tags, labels and accessories. Please have your order confirmation email with you to do this.
We will not refund the costs of return postage to us unless the products are faulty.

Delivery

The usual days of despatch are Monday to Friday using Royal Mail, standard, 1st class or 2nd class mail. We have found this normally takes 2 to 4 working days, however, we are unable to guarantee this.